A few days back. When I was browsing through some channels on DishTV, it started showing “Please Check Smart Card” and all of a sudden I couldn’t view any channels.

I was quite shaken (obviously) and went on the DishTV website to check out my account balance, which was Rs. 850/-, this meant that I need not pay till the next month.

Now, what happened was that I called up the DishTV Customer care and they insisted I go to the dealer and have the smartcard checked out, I was like… Fine probably something to do with an error.

As soon as I reached the Dealer, who is a good friend of mine, I noticed at least four or five people with their smartcards, which explained the situation, many people were having the same problem.

The dealer took our cards and put them into his STB, they started working fine, so he gave the cards back to us. I came back and put the card in my STB and it worked just fine. So I continued browsing through the channels like I always do.

End one hour and I received a call on my cellphone, DishTV customer care was on the other end, a girl asked me “Sir, did you like our customer service?”. I said yes and counter questioned her asking “Was this exercise to prove that your customer service is top notch?”, the phone was hung up!

So people, sometimes this could happen that your SmartCard could stop working, if you have not paid your bills, then its that issue, but if you have paid/have balance, then don’t worry about it because it might just be another DishTV customer care exercise, just insert the card in another STB and take it out and it will work just fine.

Mr. Channel