Resolution Inside: Airtel HD Recorder Software download issue

[Reporter]

As we know Airtel HD recorder has some issues when it comes to software download. Most of the members here are facing this issue.

Today Airtel guy came to my house for resolving the software download issue when dual output LNB is used. Below are the steps for solution:


1. Remove the wire from both the tuners. No Signal window will come on TV Screen.

2. Press Green key on the remote to enter Installation setup. Below is the screenshot which will be there after you press green key.

3. Select LNB option and press OK. Then select DiSEqC Mode as "Not Available". By default I think it is set to DiSEqC A. But for software download to work in case of Dual output LNB, he changed it to "Not Available". Save this setting. Below is the screenshot for reference.

4. Connect the wires back into both the tuners. Now the software download should work.


If Software download status in diagnostics section shows WAIT USER, then you just need to keep the STB standby and it will download the software by itself. Otherwise you can initiate the software download manually. Below are the steps for initiating manual download:

1. Keep TV and STB in ON mode
2. Pull the STB adapter plug out from the mains. Please keep the TV ON though.
3. Insert the adapter plug back into the Mains.
4. On TV, keep looking for message "Please wait initializing". As soon as this message appears, press EXIT key on remote twice and then press keys 2465. This will initiate manual software download. You would see the progress bar increasing if it works. Software download takes 10 mins at my place.

If software downloader window does not come after pressing the keys, please follow the step 1 to step 4 again. You have to be quick in pressing the required keys as soon as that message appears on TV.

I hope this will resolve your software download issue. This needs to be set once only. After that it will work everytime. I have tried to download software 3-4 times and it is working flawlessly now.