DTH Networks India Forums

Source: The Hindu
Mumbai (PTI): Tata Sky on Tuesday announced the launch of Interactive Voice Response (IVR) application being used exclusively by it at its call centre facilitates to support the huge demand from its subscribers this festive season.
Tata Sky is launching this application in association with Ubona Technologies, a press release issued here said.
“The introduction of Ubona not just increases the efficiency of service by automating it, but also gives our customer care executives valuable time to service other critical calls,” Tata Sky’s Chief Marketing Officer, Vikram Mehra, said.
Currently, this feature is rolled out in all 3 call centre locations of Tata Sky (Chandigarh, Pune and Hyderabad) and is supported in the English language.
Several Indian languages, including Hindi, are proposed to be added shortly.

ITs a welcome move...........slowly but steadily TS is moving ahead with other especially after the launch of TS+

Good news! At last, TATA SKY is investing some money for the customers' benefit. Thanks for the info, buddy.

Good to hear

Yeah! You are right.

(11-05-2008 06:48 PM)afmdnf Wrote: [ -> ]Good news! At last, TATA SKY is investing some money for the customers' benefit. Thanks for the info, buddy.

Why ? Haven't TS invested any money for the customer's benefit all these years ?

They did. But less. Now they are increasing the rate.

They shud 1st look to increase the no of channels at wat price they are providing..
and shud buy some transponders instead of spending in this activities...

(11-06-2008 07:53 PM)cjignesh Wrote: [ -> ]They shud 1st look to increase the no of channels at wat price they are providing..
and shud buy some transponders instead of spending in this activities...

So Mr.cjignesh and Mr.afmdn , Are you guys satisfied with TataSky or not . . . ?

@Mr.cjignesh,
Yeah! You are right.

@Mr.roh_style,
First of all, my username is afmdnf and not afmdn. Secondly, I am 95% satisfied with TATA SKY.