Big TV Reviews

[enrique007]

At last Big Tv is Inatlled in 20 hours...And the Engineer have proper installed kit ...
i'm Very much satisfied with the Services given by Big TV

Quality and Sound is Excellent

Also i got 186 channels for 3 months..

Thanks "Dish" For helping to choose Big TV

[Pratik]

(09-12-2008 02:12 PM)enrique007 Wrote:  At last Big Tv is Inatlled in 20 hours...And the Engineer have proper installed kit ...
i'm Very much satisfied with the Services given by Big TV

Quality and Sound is Excellent

Also i got 186 channels for 3 months..

Thanks "Dish" For helping to choose Big TV

give your package detail.

[username]

Q1. What is BIG TV?

Ans. Big TV is the Satellite Television Service (also referred as Direct to Home) offered by the Reliance Anil Dhirubhai Ambani Group. BIG TV will provide widest range of exciting content and delightful innovations in all it’s offerings to its customers.

Q2. What services and features are currently available in the BIG TV launch phase?

Ans. Following are the services and features available in the Big TV launch phase :

· Live TV

· Zapper Guide (mini-guide)

· Guide (Electronic Program Guide | EPG)

· near Video On Demand (nVOD – Pay Per View)

· Search

· Select

· Favourite Channel List

· Reminders

· Parental Control

· Other Settings

Q3. Is BIG TV the same as/similar to Tata Sky/Dish TV?

Ans. BIG TV is a satellite service. Similarly Tata Sky and Dish TV are also satellite television services.

Q4. Understanding satellite TV.

Ans. Conceptually, satellite television is a wireless system for delivering television programming directly to a viewer’s house. The broadcast is completely digital, which means it has much better picture and sound quality.

Q5. What is a mini guide?

Ans. Mini-Guide (also know as Zapper Banner) displays at the bottom of your Live TV screen. The zapper banner provides basic program information (channel number, name, and program title) about the program that they are currently viewing.

Zapper banner appears when subscribers change channels or when they select a program from the program guide and go to Live TV.

Q6. How to navigate and close the mini-guide?

Ans. Following are the steps to navigate and close the mini-guide :

- Pressing UP/DN arrow keys on remote opens the zapping banner.

- Pressing ‘I’ info key on remote Opens zapping banner (1st pressing), opens More Info (2nd pressing), Closes (3rd pressing)

- Pressing Left arrow key Opens Category Channel List pop-up in zapping banner.

- Pressing ‘EXIT’ key on remote closes the zapping banner.

Q7. What is the BIG TV Guide/EPG – electronic program guide?

Ans. Electronic Program Guide is an on-screen display of channel names and its associated program data. An electronic program guide allows the user to scan available channels list and tune to current programs by using their remote control to point to specific program listings.

The BIG TV guide enhances subscribers’ viewing experience by providing up-to-date program schedules. From the BIG TV guide, subscribers can browse information for both current and future programs and select programs for viewing and also set reminders. The BIG TV guide lists program data for up to 7 days.

Q8. For some channels the Guide data/program info is not available?

Ans. Note: for some channels program schedule is not provided/made available from the channel itself. Hence data for those channels is not available on the BIG TV guide. A list of channels for which data is available will be provided to cross-check.

Request customer for particular channel name for which data is not available. Cross-check with available list. If program schedule for that channel is stated to be available, then take customer complaint and inform NOC operations team.

Q9. The Guide display messages

Ans. · ‘no information available’

This indicates that the information for the program in currently not available.

· ‘…loading’

This indicates that the information for the program is still loading, it may take a few minutes to display, or alternatively data may not be currently available or found.

· Incorrect program time: note program name and report.

Q10. How many days program schedule is available in the BIG TV guide?

Ans. Currently we are provisioning a weeks data (7 days) in the program guide.

Q11. EPG shows incorrect information/time for a particular channel program.

Ans. Note and report

Q12. Number of Favorite channels list

Ans. A user can have up to 8 Maximum of Number of Favourite Channel. The user can add TV and Radio channels to favourite list.

Q13. How to setup a favorite channels list?

Ans. You can set up an abbreviated program guide that contains only the programs that you watch often. Then when you do not want to look through the whole program guide for a favourite program, you can look in the list on the Favourites screen instead.

Naming and renaming a Fav Channel list

At the beginning of use, only one folder is displayed: New Folder. When user presses OK, a virtual keyboard opens. User can assign a unique name to his/her favourite channel list. The length of Favourite Channel List name is set up to 6 characters. When the user presses OK to confirm the name, the user can create a Favourite Channel List. To rename a favourite channels folder via virtual keyboard, the user opens the contextual menu and selects the Rename item menu then presses OK.

· When focus is positioned on an existing Favourite Channel List, user can see on the right the list of all channels.

· The user can enter to the Channels list when user presses right arrow key from Favourite name. User navigates through the channel list using up and down arrow keys.

· The channel list is sorted by channel number or by favourites first

· The user can modify directly favourite channel list. To add a channel to Favourite Channel List, the user selects a channel (moves the focus on) and then presses the OK key on Remote. When the users selects Add item, the channel is added to the Favourite Channel. Check icon appears ahead of channel number.

· To remove a channel from a Favourite Channel List, the user moves the focus on concerned channel (checked) and presses OK. When the user presses OK on favourite channel, the channel is removed from the Category Channel List. Check icon disappears ahead of channel number.

· To go back to the Settings Menu, the user can use the left arrow key when one of Favourite Channel List is selected on the left.

· If the user wants to modify this list (add and/or remove channels from this existing list), user has to click OK on the list name to display the available/contextual action popup.

Q14. What are reminders?

Ans. The reminder feature provides to the user the ability to set a reminder in the set-top-box memory so that, few minutes before the event starts, a message is displayed notifying the viewer that it is about to start. The user is given the ability to accept the reminder and tune to the channel on which the event is broadcast, or cancel the reminder.

Q15. How to set reminders?

Ans. Follow below steps to set a reminder

· Reminder function is available for next event in zapping banner, Guide and Search section.

· User can select an event to remind by means of pop-up: in event contextual menu, user selects “Remind Me” option. The icon appears before event name. All existing reminders are displayed in the list.

· When an event is already selected to remind, “Remove Reminder” option is available in Main Menu. When user selects “Remove Reminder”, the icon disappears. User can delete a reminder one by one.

· Reminder pop-up is displayed 5 minutes before a program/event starts. Pop-up can be displayed in full screen Live mode or in foreground of NagraGuide Main Menu.

· Reminder program name is displayed with info about channel name, date and time: [name-date hour or frequency e.g. AXN-July 12th–10:00 or AXN-Weekly Monday.

· Reminders are displayed in chronological order; the most recent is first of the list.

Q16. How to search?

Ans. The user can perform Search on the following:

· TV Live

· NVOD, PPV

· Radio

· Interactive Content

Various criteria of search can be selected and specified by the user:

· Category

· Director

· Actor

· Title

· Keyword

· Left arrow key is unavailable in initial/first Search Pop-up, when opening Search Section. Once one search has been performed and the result is provided, the left arrow key in Search pop-up becomes available (displayed: left arrow key + Back). When the user comes back to search pop-up by using left arrow key, default search criteria are displayed.

· In case of “No Result” or “Too many results”, the search pop-up does not disappear and a corresponding message is displayed.

The user can view search results as per following:

· All events are displayed with short description.

· Some results of a search appear with different icons or colour whether:

- Content from NVOD channel

- Content from a channel to which user has rights

- Content to which user has no right (not subscribed channel)

- Content blocked by Parental control

Search Result NVOD movie/event:

· When the OK key on NVOD event (accompanied with red icon ticket), is pressed from a result list, the Purchase/Info pop-up is displayed. The process is the same as for Guide section. See NVOD Channels.

· The contextual menu is defined in Contextual Menu for an event: result of searching

· When the user presses left arrow key, he returns to the Search result screen.

· In case of currently rented NVOD event, it directly leads the user to the content in Full screen.

Q.17. Using Parental Controls?

Ans. Through parental locking, you can block the following:

· PAY TV

· Individual channels

· By rating

By default, no channel is locked

Morality Level:

- Lock event when the event parental rating is U/A-!5 years and above

- Lock event when the event parental rating is AAdults.

- Lock event when the event parental rating is Parental Guidance

- Lock event when the event parental rating is Mature Audience

e.g. The user selects a morality level value to lock an event. If the user selects “U/A-15”, an event will be locked if content is forbidden for children under 15 years.

The user presses OK on the Remote to lock or unlock a TV or Radio channel. It is the same procedure as for Favorite Channel List.

PayTV Rental Lock

The user can set a PayTV Rental Lock. When Pay TV Rental Lock is set to “PIN Code before renting”, the PIN code will be required when the user wants to confirm a movie renting.

Change PIN Code

The default factory PIN Code is 1234. It is mentioned in the User Guide. The user can customize this Pin Code by pressing OK on Change PIN Code item. Previous PIN Code is required and new PIN Code must be entered twice. When the user enters 4 digits, the focus moves to the next line. The left arrows key is used to cancel entered a digit. When the user cancels all digits, by pressing the left arrow key, he cancels the operation and closes the pop-up.

[Dish]

(09-12-2008 02:12 PM)enrique007 Wrote:  At last Big Tv is Inatlled in 20 hours...And the Engineer have proper installed kit ...
i'm Very much satisfied with the Services given by Big TV

Quality and Sound is Excellent

Also i got 186 channels for 3 months..

Thanks "Dish" For helping to choose Big TV

Thanks for feedback and I thought you will take it letter but good to see you already did.

[enrique007]

(09-12-2008 02:31 PM)Pratik Wrote:  

(09-12-2008 02:12 PM)enrique007 Wrote:  At last Big Tv is Inatlled in 20 hours...And the Engineer have proper installed kit ...
i'm Very much satisfied with the Services given by Big TV

Quality and Sound is Excellent

Also i got 186 channels for 3 months..

Thanks "Dish" For helping to choose Big TV

give your package detail.

My package is 2990/- starter pack..

[christy_lenin]

Here is my review. I am from south chennai and i got installed in 3 days where they said it will take 5 days. My first impression is good. But i am little disappointed with the picture quality in tamil channels.sun music,kalaignar tv,isaiaruvi are very bad in quality. I dont find any pixel problem but the quality is bad in these channels which is suppose my favorite channels but for other channels the quality is very good specially cinema halls. I will give my rating only for picture quality
with comparision to other dth since i have all dth except sun direct.

DISH TV - 7
TATA SKY - 8
BIG TV (EXCLUDING TAMIL CHANNELS) - 8.5
(INCLUDING TAMIL CHANNELS) - 8

I am using SCV local set top in chennai for tamil channels and big tv for other channels. I have attach few screenshots as you can see the difference with tamil channels and hindi channels.

And for mr Dish i have a question . can we watch Hollywood movies via pay per view. I tried calling customer care and asked them to subscribe for me but they said it is not available and it is under testing process only. Please confirm me. Also the movie channels are not changing after 15 days. From 1 sep they have to change the movies but still they are showing johda akbar, johnny gadder ....

[sacktin]

Big TV installed in One day but can we see COLORS channel in near future

[ninjascript]

[I have taken BIG TV when ther is news that Reliance enters DTH market, I did alot of surveys on sites and find out that their technology is far superior than other DTH Players and sound system is also very good, but ther is one major drawback , i have taken new big tv connection 15 days back and in the last 6 days i cant see any one channels because of some technical fault which they are saying that it will defintily will be goin to resolve in next 2-3 hr, and since 10sep its more than 96 hrs and my problem is as it is. Also ther is another problem with the customer care executives they dont know who will resolve ther problem one batch of executives say its the ISP (shop from whom you buy settop box) and its engineer and other batch says that this type of problem can only be solved by us (customer care executives). These people simple mislleading customers and they dont do anythning much just says one thing TRUST BIG TV. now tell me how i can trust BIG TV when my problem is not resolved in 5 days stipulated time.
I will give my rating to BIG TV

Techonolgy - 4Star
Customer Satisfaction- Very Poor
Problem handling - Very Very Poor.

[sacktin]

I had subscribed to Big TV from 7th Sep i am getting same movies...Jodha akbar, Jhonny Gaddar, Satya, Say Salaam India, Refugee, Hattrick, Speed, Dhadkan, Yes Boss... When the movies are likely to change. On website it says the movies were scheduled from 1st to 11th Sept. And new movies will come in the period of 12th to 25th sep.When these movies will come. How to see Holly wood movies?? ....ZEE MUSIC/COLORS channel not coming...??

Always ----on dialing customer care it says---all our customer service rep are busy it may take 5 minutes.Your call is very important...It waited me for 45 minutes...) of course i was dialling from my office no.

plz reply

[mj786]

(09-14-2008 07:31 PM)sacktin Wrote:  I had subscribed to Big TV from 7th Sep i am getting same movies...Jodha akbar, Jhonny Gaddar, Satya, Say Salaam India, Refugee, Hattrick, Speed, Dhadkan, Yes Boss... When the movies are likely to change. On website it says the movies were scheduled from 1st to 11th Sept. And new movies will come in the period of 12th to 25th sep.When these movies will come. How to see Holly wood movies?? ....ZEE MUSIC/COLORS channel not coming...??

Always ----on dialing customer care it says---all our customer service rep are busy it may take 5 minutes.Your call is very important...It waited me for 45 minutes...) of course i was dialling from my office no.

plz reply

the movies change every 15 days... colors/zee music are not availableon Bigtv yet....
Keep calling to C C and you will get connected sooner or later as it is toll free numbers..