Installation Issues

[Dish]

(08-29-2008 10:18 AM)samurai Wrote:  This is really bad an unprofessioal. I purchased the kit on Tuesday in Bangalore from CMH Road RWorld and has been calling their CC ever since infinite times. Even lodged complaint also multiple times.
Every time they say that I will get a call in 2 hours, but till now nobody has even bothered to give a call.

I am going to wait till today afternoon when it will be exactly 36 hours since the purchase.
If I am not getting a call by that time, I am going to R World and return the kit and ask for refund. Period!

Well I guess it is problem in Bangalore and also take note that Company saying 1 to 5 days. Just call their CC and say few bad words and ask why no one come here to installation after 36 hours. I am sure they will come it because they also not want to heard bad words.

One of the big problem is less human power in your area since most of reports come from Bangalore itself.

[sinstoic]

(08-29-2008 10:18 AM)samurai Wrote:  I am going to R World and return the kit and ask for refund. Period!

Do tell us if you could secure a refund. When I asked for a refund, the dealer pointed out to a clause on the bill which says: " Goods once sold will not be taken back or exchanged"

[Dish]

(08-29-2008 11:08 AM)sinstoic Wrote:  

(08-29-2008 10:18 AM)samurai Wrote:  I am going to R World and return the kit and ask for refund. Period!

Do tell us if you could secure a refund. When I asked for a refund, the dealer pointed out to a clause on the bill which says: " Goods once sold will not be taken back or exchanged"

Ask the dealer about why not no one come to install your connection. Say few bad words to him.

[alpeshpatelk]

Well big's dth service is far bettar than other players in dth.well in my side they installion very fast i am getting their service within 24 hours.
@dish
Ask teh instead of ask the.

[Dish]

Well Alpesh it depends on team in area. In Surat, team complere installation within 12 hours after purchase.

[konig]

Facing similar problems here in Pune...Been 3 days since i purchased the stb.....Been repeatedly calling the CC...No response yet...

[alpeshpatelk]

if you taking very hard with customer care then they make a priority about installation.

[samurai]

(08-29-2008 11:08 AM)sinstoic Wrote:  

(08-29-2008 10:18 AM)samurai Wrote:  I am going to R World and return the kit and ask for refund. Period!

Do tell us if you could secure a refund. When I asked for a refund, the dealer pointed out to a clause on the bill which says: " Goods once sold will not be taken back or exchanged"

sinstoic,
Any updates on your installation?
Nothing seems to bhe working at my end. :-(

This seems to be the worst after sales service I have ever come across.

[konig]

(08-29-2008 11:30 AM)alpeshpatelk Wrote:  if you taking very hard with customer care then they make a priority about installation.

I would talk hard if i could get through the CC.....The damn network is always busy

[alpeshpatelk]

(08-29-2008 11:39 AM)konig Wrote:  

(08-29-2008 11:30 AM)alpeshpatelk Wrote:  if you taking very hard with customer care then they make a priority about installation.

I would talk hard if i could get through the CC.....The damn network is always busy

if you not get through the cc then u early to visit nearest reliance world customer care,and talk to everything about your facing problem i think they will do fast.